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Testimonials

Had to drop a note about our visit to DeMartini. We drove 3 hours to visit your dealership and was pleasantly surprised. The facility was beautiful and the people we met were pleasant. Our escort was Dave he is a real gentleman. No pressure and he new his inventory. We were not able to find what we were looking for but enjoyed visiting. We have visited at least 10 other dealerships and overall by far you are the most professional.

- Jesse R.    
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Tim:

Just to refresh your memory....several months back I contacted you regarding a Jayco Greyhawk that I was interested in. We chatted about it and you made me an offer that I just could not pass up. I had spent months (actually years) looking for the perfect RV for my wife and I

I had followed internet leads and talked with dozens of sales people (or emailed) and while we came close a few times, it just never quite worked out or felt just right.

After speaking with you, I had a totally different feeling about your operation and felt that I had finally found someone who was saying alot more than just what I wanted to hear. Your genuine approach to dealing with prospective buyers and a no pressure, no fluff approach made me feel confident that I could finally commit.

My wife and I made the trip over to Grass Valley from Gardnerville, NV, and met with Rodney. Again, I felt that I was dealing with someone who was more than just a saleperson looking for a sale. He was very straightforward and knowledgeable. Being first timers, he was very patient and answered every question we managed to fire at him.

We made the decision and worked up the numbers, based on your offer. Rodney got us into some great financing and we got all of the paperwork done without a hitch.

When we came back over to pick up the rig, we had our walk through, a bit more hasty than we would have liked, but Julia filmed the process on her phone, and that came in handy that night, as we camped out on your site, and worked through the first night camping experience. We actually really did well and fully enjoyed our very first night in our RV.

Fast forward...we have had several campouts in the last couple of months. We made a trip up to Portland to visit Julia’s brother and did exceptionally well....the rig is a dream to drive, we got 9 MPG...which I am very happy with....and used every appliance we could and just emersed ourselves into the RV lifestyle.

I had exchanged emails with Tony, who was incredible. No question was too trivial or lame. He was very responsive and always got back to me in short order with very straightforward and concise answers.

He told me that he wanted me to bring the rig back in within 90 days to ensure that any and all issues would be resolved within the 90 day warranty period.

 

> We came up with several items and made our appt with Tony. We brought our rig in 1 1/2 weeks ago and met with Dave Wood to go over our punch list. While some of the items were clearly those that required attention, Dave took through a walk through to look at each item.  His knowledge, experience and really great customer care allowed us to look at some of these “issues” and resolve them during the walk through. While I felt that an initial briefing of all the bells and whistles would have resolved some of this stuff, I feel that it is a better results when a new buyer has time to work through some of this stuff on his own....this results in a better understanding and long term appreciation for all the operational aspects of the rig.

We came back this morning to pick up the rig. Dave took us through the rig to show us had been done by your tech, John. He clearly is quite a talented and knowledgeable person to have on board. We are so thankful for his committment and expertise and wish to express our sincere thanks for all that he did to address and resolve each and every issue.

Prior to our departure, I had an opportunity to meet your son and express my thanks. My experience with Dimartini RV from start to this point in our RV ownership experience has been totally positive, encouraging, and honest.

As your son pointed out, Demartini RV is not just a business. It is made up of people who are more like an extended family. Many have been with your dealership for many years and their sense of ownership is clearly evident.

So, I could go on and on, but I think you have an idea of our level of appreciation and gratitude for all that you and your wonderful folks have done for us to make this, our first RV experience, something that we will never forget and will share with our RV friends.

We wish you continued success and will continue to share this experience with anyone we can. While we are 130+ miles from your doorstep, that will not keep us from coming back for our future needs. I have already spoken with Tony regarding our outfitting our Jeep with a tow package.

Have a wonderful summer and look forward to seeing in the future.

David Granish and Julia Lovitt Cameron

- David and Julia    
Gardnerville, NV

We've purchased our last two motorhomes from DeMartini RV Sales.  While vacationing on the east coast in our 2016 Newmar Mountain Aire we had an accident that destroyed two of the lower compartment doors and a large lower panel.  After arriving home to Grass Valley, we learned that DeMartini RV had an excellent RV body repair facility.  We chose DeMartini to do the repair work based on their fantastic reputation.  They took pictures of the damaged items, and were able to represent us with our insurance company.  They then ordered the correct parts with Newmar for the repair.  DeMartini RV repaired all support brackets and undercarriage issues, installed both storage doors, panel, and a TV with a new sound bar.  They then did body work and paint.  The color matching was excellent for all four color graphics on our Newmar.  We would definitely recommend DeMartini RV to anyone that is in need of RV repair.  They are the best!

Steve and Kathy C.

- Steve and Kathy C.    
Grass Valley, CA

My wife and I recently bought a 2015 Forester 3051S from a private party. Having just graduated from a rather simple to operate Lance camper, we were overwhelmed with the complexity of today's mechanical, electrical and technical equipment contained in a newer motor home. We contacted Tony, Service Director at DeMartini's RV Sales and he arranged an appointment for a service tech to go through the entire coach with us. When we arrived, Kevin, the service writer, was first to happily greet us and get us started. He then introduced us to Chris, the service tech who would provide our orientation. Chris was excellent. He was polite, informative, knowledgeable and most of all, patient, as my wife and I peppered him with unending questions. At the end of our time, we had a much better understanding of how to safely and more confidently operate all the whistles and bells of our new motor home. We will certainly use DeMartini for our future service and maintenance needs and would not hesitate recommending them to others as well.

Mike

- Mike V.    
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Dear Sir,

We want to thank Jacob Cooke in Service.  We owned a small travel trailer from another company.  The storage door fell off while we were pulling it last summer. We came to DeMartini's Service Department where Jacob Cooke took care of us. Jacob stayed in touch with us by email and phone.  Jacob ordered and had a replacement door installed from the manufacturer. It took months of persistence on his part. Jacob was so helpful and consciencious, we wanted to buy our next travel trailer from DeMartini.  We just bought it Wednesday! Thanks to Jacob Cooke in Service!

We want to thank Cheryl Howard in Sales.  Cheryl was understanding and patient last year and this year helping us find the right travel trailer.  Twice, we thought we found the right one, only to wait a little longer.  Cheryl was helpful and polite with us each time we came in.  She showed us through several new Surveyor Travel Trailers.  We just bought ours Wednesday, and WE LOVE IT!  I'm glad we waited and found one that's perfect for us.  Thanks to Cheryl Heward in Sales!

Sincerely,

Benny & Shirley

- Benny and Shirley    
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Dear Mr. DeMartini,

We want to thank Richard Deraad for his customer service and patience while helping us pick out our new motor home.  

Due to his knowledge with the RV industry, hea was able to explain the different classes and styles of motorhomes.  He was very understanding in helping us decide which class of RV would fit our needs.  

We appreciate Richard's knowledge, the quality time he spent with us on details and questions as well as his no pressure demeanor.  All of these traits sold us on doing business with DeMartini RV Sales.

Kindest Regards,

Mike and Kathy T.

- Mike and Kathy T.    
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I'd like to express our satisfaction & overall, Contentment with our purchase experience.  With first steps onto your property; a sense of Pride, Passion & Prestige were immediately present.

DeMartini has exceeded each of the numerous purchases we've made Throughout our 24 years as business owners. The professionalism & friendly ease of your salesmanship, Rodney, was a pleasure.  We thank you, because this held its place in the excitement & overall experience as we drove away (in our New Venetian.)  We also appreciate & find comfort in Knowing we may contact you anytime with questions or concerns.

 A professional relationship & trust was established quickly. As Tim DeMartini introduced himself & conversed awhile.   Proving true to my initial instincts of pride in ownership. Nice touch to feeling valued as a customer!

It is businesses like DeMartini RV Sales that set the Bar high above the rest.  

Thank you for exceeded expectations!

It was an unexpected Bonus!  


Much respect,
John & Julie

- John and Julie L.    
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